Froomkin Speaks

heh-indeedy:

On the specific underlying issue, it's worth pointing out that the flashpoint for all this was a flatly inaccurate statement by the ombudsman -- that was then left uncorrected and unaddresed for several days. That was a big mistake. The Web offers great newspapers the opportunity to correct their mistakes quickly and effectively. When we don't, I'm actually quite happy to see people getting angry.

Furthermore, the fact is that the over-the-top abusive comments were in a tiny minority. From what I can tell, the vast majority of posts were passionate, articulate, reasoned, interesting.