While I'm a big booster of them generally, I do think a late-Friday cancel your account by May 1 or you'll start getting charged a monthly fee email is a pretty asshole way to do business. I think it's a shame if they end the no monthly fee rate tier,* though it might be something they need to do to maintain their business model, but it's the kind of thing they should give a bit more warning about.
Generally, the organization has made it quite easy to be car free in the city, with a full range of vehicles available throughout center city and beyond. A system like that is never going to be perfect, though I've never had the complaints that I've seen expressed by many online grumblers.
*There were two rate tiers: if you paid $15/month, the hourly rates were cheaper than if you didn't pay the $15/month.
