I think the
orchestra is great and am a subscriber, but they really need to improve the customer experience. Their marketing is bad, their "community rush" program, while laudable, is needlessly cumbersome when they have 60% attendance. With 60% attendance they should head outside and just start handing out tickets to people walking by. Some ushers and other customer service people are, to put it bluntly, dicks (some are quite nice of course). The venue isn't generally welcoming to patrons.
