My local transit authority is pretty easy to navigate for regular riders, especially passholders, but can be a giant pain for people unfamiliar with it. There are no more ticket machines for the regional rail system, token machines are not at the majority of subway stations, many rail stations don't have open ticket counters, and the fare system isn't very easy to figure out.
But they do one thing mostly right, and that's the independence pass. If you're a suburbanite who occasionally rides into the city to spend the day, buy a few and stash them somewhere. For the price of a zone 3 round trip train ticket ($11) you can ride unlimited everything (other than a Trenton surcharge) for the day.
