I don't know where exactly the failure is, but the perceived inability to explain something even slightly complicated has led to a lot of bad decisions.
This one should be:"Yes if you are vaccinated you aren't at risk or a risk to others, HOWEVER, [this is the really tricky bit], because, for example, it is impossible for store workers to determine who is and isn't vaccinated, for their safety and peace of mind we would like people to continue masking in these types of situations."