Amazing stuff.
Checkers and Carl’s Jr. are among US fast-food chains hailing AI-powered drive-thrus as labor-zapping wizards that speed up service. But a popular provider of these systems recently revealed a crucial part of how it gets so many orders right: humans.
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But disclosures in recent filings with the US Securities and Exchange Commission and changes to marketing suggest that the technology is less autonomous than it first appeared. The company, which went public last year, now says “off-site agents” working in locales such as the Philippines help during more than 70% of customer interactions to make sure its AI system doesn’t mess up.
